Sydney Matte Bone Stone Look TileShipping Mid November

Shipping is calculated based on the total weight of your order. For tapware and lighting orders under 20kg, standard rates range from $4.95 to $19.95, with express options available from $11.95 to $26.95. Tile orders and orders over 20kg incur a flat rate starting at $70. Shipping is automatically calculated at checkout.

We also offer Click & Collect from our Sydney location. Please allow 2–4 working days for Click & Collect orders. Some items may be available for same-day collection, so feel free to contact our team to check availability.

See all delivery information here.

We offer returns for change of mind on all products. All tapware and lighting can be returned within 60 days of delivery. Tiles and tile accessories can be returned within 30 days of delivery.

To be eligible for a return, each product must be unused, uninstalled and in its original packaging.

Return shipping to Verandah’s Sydney warehouse in Rosebery, NSW 2018 is to be arranged and paid for by the customer. Alternatively you can drop your return off at our warehouse.

See all returns information here.

Size – Tiles are displayed as their ‘nominal size’ for simplicity. The actual tile size may vary slightly from this depending on manufacturer. Please factor in actual size when figuring out if different tile grout joints or patterns will line up.

Batching – The colour, shade, size and texture of tiles can vary from batch to batch. If you are placing an additional order to match with existing tiles, please contact hello@verandahbrands.com.au to make sure the batch is the same.

Samples – Final products may exhibit variation from sample. Variation in colour, shade, texture and pattern between production runs may occur but will be within manufacturing standards.

Your porcelain tiles are covered by our warranty on top of your Australian Consumer Law rights. The warranty covers the tile body (Structure) and the glaze or surface (Finish), and runs from the day your order is delivered.

Residential: Structure — Lifetime | Finish — Lifetime

Commercial: Structure — 7 years | Finish — 7 years

"Lifetime" means the period during which the original purchaser owns the premises where the tiles were first installed.

Inspect tiles before installation, as installed tiles are considered accepted and visible faults won’t be covered. Check for batch/shade variations before laying. The warranty covers tiles only, not labour, removal, reinstallation, adhesive, grout or waterproofing.

Not covered

Excludes issues caused by non-compliant installation, structural movement, improper cleaning, normal wear and fading, or accidental damage and misuse. View our full warranty terms HERE.

Making a claim

If something's wrong, contact us within 30 days of finding the fault. Have your proof of purchase, the product name/SKU, and photos of the issue ready. If the tiles haven't been installed yet, don't install them — fill out our claims form.