Ordering a tile sample is super easy. Just select the tile you want, and instead of clicking ‘Add to cart’, click ‘Get a sample’. This will add the tile sample to your cart, and you can proceed to checkout as usual. It’s that simple!

Our tile samples are 100mm x 100mm squares. We've made sure that every tile page has a photo that shows you the sample size compared to the full-size tile. This way, you can get a better sense of what the tile will look like when you receive your sample.

While we strive to make sure our tile samples are as accurate as possible, there may be some variation between the sample and the final product. This could include differences in colour, shade, texture, and pattern, especially between different production runs. However, any variation will still be within our manufacturing standards. If you have any more questions about our tile samples or products, please don't hesitate to reach out to our customer service team.

Yes, Sample Packs and tile/tapware samples are redeemable. Once you place a full order, you can redeem the cost of the samples. However, please note that only $15 is redeemable, even if the sampler order is over $15. Our offer for free tile samples Australia-wide with a full order is limited to one redemption per customer and must be claimed within 6 months of the initial sample order date.

If you've ordered a tile sample and are looking to redeem the $15 refund, it's super simple. You'll receive a refund code via email, which will be sent to the same address you entered at checkout. To claim your refund, simply quote the sample refund code in the coupon section at checkout when making your online purchase. This will take $15 off your total cost.

On average, our samples arrive within 5 business days from the date of your order. We send your samples with Australia Post from our location in Sydney, and delivery times will vary depending on your location within Australia. Typically, you can expect your order to arrive within 3-7 business days after it has been dispatched.

We deliver our sample tile boxes anywhere in Australia, from major cities like Sydney, Perth, and Melbourne to rural areas in every state and territory. While delivery times may vary depending on your location, we do our best to ensure that your tile box arrives as quickly as possible. Please note that if you are located in a more remote area, it may take a little longer for your tile box to arrive.

No, you don't need to be at home to receive your tile samples! Our sample boxes are designed to fit through a standard letterbox, so you don't have to worry about missing the delivery. You can expect your tile samples to arrive within 5 business days on average, depending on your location within Australia.

Absolutely! We offer tapware samples that can be delivered alongside your tile samples or on their own. Each tapware sample is priced at $5, while our tile samples are priced at $3 each. Our tapware samples discs are available in all our finishes. This allows you to see and feel the colour, quality and finish of our tapware before making a purchase. To help with your decision-making process, we also have a guide that can assist you with pairing the right tapware with your tiles. If you have any other questions about our tapware samples or products, please don't hesitate to contact our customer service team.

We would love to assist you with selecting the perfect tile samples! Our website features detailed product information and photos for every tile, including close-ups of the material grove, photos with a hand for scale, and real-life project photos. Our customer service team is available to answer any questions you may have, and we also offer design consultations. Please feel free to reach out to us for assistance in choosing your tile samples!