Heated Towel Ladder Stainless Steel

Shipping is calculated based on the total weight of your order. For tapware and lighting orders under 20kg, standard rates range from $4.95 to $19.95, with express options available from $11.95 to $26.95. Tile orders and orders over 20kg incur a flat rate starting at $70. Shipping is automatically calculated at checkout.

We also offer Click & Collect from our Sydney location. Please allow 2–4 working days for Click & Collect orders. Some items may be available for same-day collection, so feel free to contact our team to check availability.

See all delivery information here.

We offer returns for change of mind on all products. All tapware and lighting can be returned within 60 days of delivery. Tiles and tile accessories can be returned within 30 days of delivery.

To be eligible for a return, each product must be unused, uninstalled and in its original packaging.

Return shipping to Verandah’s Sydney warehouse in Rosebery, NSW 2018 is to be arranged and paid for by the customer. Alternatively you can drop your return off at our warehouse.

See all returns information here.

Your heated towel rails are covered by our warranty on top of your Australian Consumer Law rights. The warranty runs from the day your order is delivered.

Residential: Structure — 10 years | Finish — 5 years | Other — 3 years

Commercial: Structure — 5 years | Finish — 1 year | Other — 1 year

Other covers transformers and smaller components.

• This is a parts warranty — it covers the product itself, not trade costs, removal or reinstallation.

Not covered

Excludes issues caused by unqualified or non-compliant installation, improper cleaning, normal wear or fading, accidents or misuse, and unauthorised repairs, modifications or non-genuine parts.

View our full warranty terms HERE.

Making a claim

Contact us within 30 days of finding the fault. Have your proof of purchase, the product name/SKU, and photos of the issue ready. If the product hasn't been installed yet, don't install it — fill out our claims form.